Restaurants live and die on repeat visits, Google reviews, and word of mouth. You're already doing the hardest part — cooking great food and delivering good experiences. But if you're not systematically asking for reviews, building a loyalty loop, and re-engaging customers who've gone quiet, you're leaving the most predictable revenue on the table.
Several options depending on your setup: QR code at the table that links to a feedback or loyalty sign-up page, WiFi login capture, or loyalty card sign-up at the counter. We design the capture method around how your restaurant actually operates.
We evaluate your reservation system during the audit. In many cases, we can trigger automations based on reservation status updates. If direct integration isn't available, we configure a lightweight process to sync confirmed reservations into the CRM.
For tourist-heavy locations, the focus shifts to reviews and referrals rather than return visits. The review engine becomes the primary driver — a steady flow of Google reviews from first-time visitors builds the long-term ranking that keeps new visitors finding you.
They're written to feel warm and specific — not like bulk marketing. Example: 'It's been a while since we've seen you at [Restaurant Name]. We've added some new dishes we think you'd love — come back in next week and we'll take 10% off.' Short, personal, actionable.
Yes. Each location operates as a separate sub-account in the CRM with its own pipelines, phone numbers, and customer databases. All managed from a single dashboard, with reporting visible at both location and brand level.