The average salon loses 40% of first-time clients because nobody follows up. No rebook prompt. No loyalty touchpoint. No re-engagement when they go quiet. You're building a client base by pouring water into a leaking bucket. We seal the leak.
Women in Dentistry came with a strong client base and high satisfaction — but no systematic follow-up. First-time clients weren't being asked to rebook. Reviews weren't being collected. Lapsed clients had no re-engagement path.
We built a full retention stack: automated rebook sequences, review engine, loyalty milestones, and a lapsed client win-back series. Within 90 days, Google reviews tripled and rebooking rate increased measurably.
We evaluate your current booking platform during the audit. The automation layer handles communication and follow-up — it works alongside your existing booking software. If direct integration isn't available, we use webhooks or middleware.
Yes — this is one of the first things we configure. Colour intervals are different from cut intervals are different from nail intervals. Every treatment type gets its own timing logic.
Replies are routed to your shared inbox in the CRM. Staff can respond directly from there. If you want AI-assisted replies for common responses, we can configure Conversation AI to handle them too.
The review flow uses a sentiment check — clients who respond positively are directed to your Google Business link. Clients who indicate dissatisfaction are routed to a private internal message so the issue can be resolved before it becomes a public review.
Not at all. Each stylist can have their own pipeline view. Reminders and follow-up messages are sent from the practice number (or stylist number if preferred). The system is designed to scale across team sizes.